New IoT Streaming Service
Moving to the new streaming service is the only way to gain access to our new features such as temperature & water gauges, hidden timeline, gauge color thresholds, light theme, and more. The Legacy service will be shutdown in the near future so it is recommended you move to the new streaming service immediately.
Data Migration Plan
All active Legacy service users have now had their streaming buckets migrated to iot.app.initialstate.com from app.initialstate.com. We encourage you to login to the new streaming service (iot.app.initialstate.com) simply using your same email address. Once you can confirm all data buckets are accounted for you can then deactivate your Legacy (app.initialstate.com) account. You will need to enter your credit card information into the new service since that information was not migrated.**
Bucket shares are not migrated so users are encouraged to share their buckets from the new streaming service once they log in. Existing Triggers will still work but any new Triggers may require the contact to be reverified. All new streams and buckets should use the new ist_ prefixed access keys to ensure access to new streaming features. Once Legacy has been retired, all existing access keys will be updated to have access to the new streaming features as well.
Professional Plan Users, $30/mo or $300/yr
If you were on this plan you will see some changes from Legacy to the new service. File Uploads are not available anymore and Lines is not available.
Personal Plan Users, $10/mo or $100/yr
If you were on this plan you will be paying almost the same amount but you get access to Triggers, Public Shares, and iFrame embeds now.
Basic Plan Users, $6.50/mo or $60/year
If you were on this plan you will gain more access to features on the new service. The new streaming service is a price increase but you get access to Triggers, Real-Time Expressions, Public Shares, and iFrame embeds.
Free Plan Users
There is a free plan offered on the new service for any students with an edu email address that also includes 3 months of data retention, Real-Time Expression, Public Shares, and iFrame embeds. Otherwise you will need to upgrade to the Individual tier on the new service.
**If you were on this plan you will need to register for a new account on the new streaming service (iot.app.initialstate.com). Data from these accounts are not migrated so if migration is needed please contact support.
All Other Plans
Please contact us directly at email@example.com.
Closing Your Legacy Account & Account Credits
Once you have confirmed that all data and buckets are migrated to your new account (unless you are a Free Plan user), you can close your Legacy account. To do this go to the Legacy site (app.initialstate.com) and go to My Account. Under the Security section you will see a check box for Close My Account. Select this, enter your password in the Account Password box in the bottom right, and click the Apply Changes button.
If you have paid for an annual account on Legacy, we can transfer a prorated credit to your new streaming service account. Please reach out to firstname.lastname@example.org to have credits transferred.
Credit Card Information
Your credit card information is not migrated so you will need to enter this again in the new streaming service. You are given a 14 day free trial and then payment will be required, whether that is credit from your Legacy account or a credit card.
If you have a Legacy SmartThings Integration follow the instructions in the link below to move your integration to the new streaming service.